Any complaints parents may have about the school should first be raised with either the Head Teacher or the class teacher.
We have always managed to solve the few problems we have experienced, but in the unlikely event that a problem is not solved parents have the right to a formal complaints procedure to either the school governors or to the local authority.
Parents wishing to invoke the formal complaints procedure should contact the school for these details.
Our Complaints Policy can be downloaded from the Policies page.
If you have a complaint about SEND in the first instance please contact our school SENDCo, Mrs Robson, by telephoning the school office: 0191 500 7990 or emailing contact@richardavenue.co.uk
